Effective Date: 19 August 2026
Last Updated: 19 August 2026
At Smartech Solutions LLP, we aim to provide a smooth, reliable, and timely delivery experience for every order placed through www.smartechsolution.in. This Shipping Policy explains how we process, dispatch, and deliver orders for our chargers, data cables, charging accessories, and other electronic products.
1. About Us
Legal Name: Smartech Solutions LLP
LLPIN: ACR-4508
GSTIN: 09AFSFS6203A1ZZ
Phone: 7838113247 / 7388493786
Email: info@smartechsolution.in
Website: www.smartechsolution.in
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing time may be longer during:
- Sale periods
- Festive seasons
- High-volume order periods
- Product launches
- Unforeseen operational circumstances
Once your order has been dispatched, you may receive shipping and tracking information through your registered email address, mobile number, SMS, WhatsApp, or other available communication channels.
3. Shipping & Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.
Estimated delivery timelines may vary based on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Remote or difficult-to-service locations
- Transportation delays
- Unforeseen circumstances
The delivery time displayed at checkout or communicated with your order is an estimated timeframe and not an absolute guarantee.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping-related offers. The terms of such offers will be displayed on the website or during checkout.
5. Delivery Locations
We currently aim to deliver orders to serviceable locations across India.
Delivery availability may depend on the PIN code entered during checkout and the serviceability of our logistics partners.
Certain remote or restricted locations may have limited delivery availability.
6. Tracking Your Order
Once your order has been dispatched, tracking details may be provided to you through your registered contact information.
You can use the tracking details provided by us to check the status of your shipment on the applicable courier or logistics partner’s tracking system.
Tracking information may take some time to become active after the shipment is handed over to the courier.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat/Building number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
Smartech Solutions LLP will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch, where applicable.
8. Delayed Deliveries
Although we work with logistics partners to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transportation disruptions
- Strikes or operational disruptions
- Public holidays
- Government restrictions
- High shipment volumes
- Courier-related delays
- Incorrect address or contact information
We will make reasonable efforts to assist customers in tracking delayed shipments.
9. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts at the provided address.
Customers should ensure that someone is available to receive the package and that the provided mobile number is reachable.
If a shipment cannot be delivered after the applicable delivery attempts, the courier may return the package to us.
Any re-shipping of a returned order may be subject to additional shipping charges.
10. Damaged Package at Delivery
If the outer packaging appears seriously damaged, opened, tampered with, or otherwise compromised at the time of delivery, customers are advised to:
- Inspect the package carefully.
- Take photographs or videos of the package and packaging condition.
- Report the issue to us as soon as possible.
- Keep the original packaging and product until the issue has been reviewed.
For damaged, defective, or incorrect products, please refer to our Returns & Refunds Policy.
11. Wrong or Missing Product
If you receive a product that is different from what you ordered or if an item is missing from your package, please contact our customer support team as soon as reasonably possible.
We may request:
- Order number
- Product photographs
- Packaging photographs
- Unboxing video, where available
- Shipping label photographs
- Other information necessary to investigate the issue
After verification, we will provide an appropriate resolution in accordance with our applicable policies.
12. Cash on Delivery
If Cash on Delivery (COD) is available for your location and order, the applicable COD option and charges, if any, will be displayed during checkout.
COD availability may vary based on PIN code, product, order value, or other operational factors.
13. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If cancellation is not possible after dispatch, the customer may need to receive the order and follow the applicable return process, subject to our Returns & Refunds Policy.
14. International Shipping
Unless specifically stated otherwise on the website, we currently offer shipping within India only.
International shipping may be introduced in the future and will be subject to separate shipping charges, delivery timelines, customs requirements, duties, taxes, and other applicable regulations.
15. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact us:
Smartech Solutions LLP
LLPIN: ACR-4508
GSTIN: 09AFSFS6203A1ZZ
Phone: 7838113247 / 7388493786
Email: info@smartechsolution.in
Website: www.smartechsolution.in