Effective Date: 19 August 2026
Last Updated: 19 August 2026
At Smartech Solutions LLP, we want our customers to have a smooth and reliable shopping experience. This Returns & Refunds Policy explains the conditions under which products purchased from www.smartechsolution.in may be returned, replaced, or refunded.
This policy applies to chargers, data cables, charging accessories, and other products sold through our website.
1. About Us
Legal Name: Smartech Solutions LLP
LLPIN: ACR-4508
GSTIN: 09AFSFS6203A1ZZ
Phone: 7838113247 / 7388493786
Email: info@smartechsolution.in
Website: www.smartechsolution.in
2. Return Window
We offer a 7-day return/replacement window from the date the product is delivered.
If you receive a damaged, defective, incorrect, or materially different product, you must contact us within 7 days of delivery.
Requests received after the applicable return period may not be accepted.
3. Eligible Reasons for Return or Replacement
A product may be eligible for return or replacement if:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product is materially different from the product ordered.
- The product is missing essential parts or accessories.
- The product has a manufacturing defect that prevents normal use.
All return requests are subject to verification and approval.
4. Conditions for Return
To be eligible for a return or replacement, the product should generally:
- Be unused or in acceptable condition, depending on the reason for return.
- Be returned with its original packaging.
- Include all accessories, manuals, labels, and other items supplied with the product.
- Not show signs of misuse, physical damage, unauthorized modification, or improper handling.
- Be accompanied by the original order details or other proof of purchase.
Products that do not meet the applicable return conditions may be rejected.
5. Unboxing Evidence
For electronic products such as chargers and data cables, customers are strongly advised to record a clear unboxing video from the moment the package is opened.
The video should show:
- The condition of the outer package.
- Shipping label.
- Product packaging.
- Product received.
- Any visible damage or missing items.
An unboxing video may help us verify claims involving damaged, incorrect, or missing products. However, the absence of an unboxing video does not automatically mean that a claim will be rejected; each case may be reviewed based on the available evidence.
6. Non-Returnable Situations
Returns may not be accepted for products where the issue is caused by:
- Physical damage caused after delivery.
- Improper use or handling.
- Water or liquid damage.
- Burns or electrical damage caused by improper voltage or usage.
- Unauthorized repair or modification.
- Normal wear and tear.
- Damage caused by using the product contrary to its intended purpose.
- Compatibility issues where the customer selected an incompatible product.
- Missing original packaging or accessories, where such items are required for the return.
7. How to Request a Return
To request a return or replacement, contact us within 7 days of delivery using:
Email: info@smartechsolution.in
Phone: 7838113247 / 7388493786
Please provide:
- Order number
- Customer name
- Registered mobile number/email
- Product name
- Reason for return
- Photographs of the product
- Photographs of the packaging
- Video evidence, where available
- Any other information reasonably required to verify the issue
Our team will review the request and inform you whether the return or replacement is approved.
8. Return Shipping
If the return is approved because the product was defective, damaged, incorrect, or otherwise eligible under this policy, we may arrange or provide instructions for the return shipment.
For returns requested for reasons other than an issue attributable to us, return shipping may be the customer’s responsibility, where applicable.
9. Inspection and Verification
Once the returned product is received, it may be inspected to verify the reason for return.
Approval of a return request does not necessarily guarantee a refund or replacement until the returned product has been verified.
If the product is found to have been damaged due to misuse, unauthorized modification, improper handling, or another condition excluded under this policy, the return request may be rejected.
10. Replacement
Where applicable and subject to product availability, an approved return may be resolved through replacement with the same or an equivalent product.
If the replacement product is unavailable, we may provide an applicable refund or another mutually appropriate resolution.
11. Refunds
Once a return is approved and the returned product has been received and verified, the applicable refund will be processed.
Refunds will generally be made through the original payment method, subject to payment gateway and banking processes.
For Cash on Delivery orders, we may request valid bank account or other payment details necessary to process the refund.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
12. Refund for Cancelled Orders
If an order is cancelled by us after payment has been successfully received and the order cannot be fulfilled, the applicable amount will be refunded through the relevant payment method.
If an order is cancelled by the customer before dispatch and cancellation is permitted, the applicable refund will be processed according to the order status and applicable terms.
13. Partial Refunds
In certain circumstances, a partial refund may be considered where only part of an order is affected or where specifically agreed upon after reviewing the issue.
Any applicable partial refund will be communicated to the customer before processing.
14. Refund Deductions
Where permitted under applicable law and the circumstances of the return, certain charges may be deducted from the refund, including applicable non-refundable shipping charges or return shipping costs where the return is not due to a defect, damage, or error attributable to us.
No unauthorized or arbitrary deduction will be made.
15. Wrong Product or Missing Item
If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.
We may request photographs, videos, packaging details, shipping labels, or other information to verify the claim.
After verification, we may arrange a replacement, refund, or other appropriate resolution.
16. Damaged Product
If your product arrives damaged, please notify us as soon as possible and preferably within 7 days of delivery.
Please retain the original packaging and product until the claim has been reviewed.
We may request photographs or videos showing the damage and packaging condition.
17. Product Compatibility
Customers are responsible for checking the compatibility of chargers, cables, connectors, charging standards, and other technical specifications before purchasing.
A return request based solely on the customer’s failure to check compatibility may not be eligible for a return or refund.
18. Warranty Claims
If a product is covered by a manufacturer’s or seller’s warranty, warranty claims may be handled according to the applicable warranty terms.
A warranty claim may be different from a standard return request and may require inspection or verification.
19. Contact Us
For any questions or concerns regarding returns, replacements, or refunds, please contact:
Smartech Solutions LLP
LLPIN: ACR-4508
GSTIN: 09AFSFS6203A1ZZ
Phone: 7838113247 / 7388493786
Email: info@smartechsolution.in
Website: www.smartechsolution.in